How big are your greeting cards?

All our cards are A6 (10.5 x 14.8 cm). While other card sellers offer larger cards, and upsell customers to buy larger cards to make more money, we feel this goes against our aim to minimise our environmental impact. After all, size doesn’t matter, does it?

Do your cards have a glossy or matte finish?

The finish of our cards is smooth to the eye, and textured to touch. They have a natural finish, with some dark flecks throughout, due to the recycled nature of the paper stock.

On our cards with a higher concentration of ink, there may be a light sheen on printed areas.

Are your cards, envelopes, and packaging sustainable?

As our cards are designed to be remailed, they are more circular than cards designed to be discarded after one use.

Where you see the FSC® label on our greeting cards and outer packaging, they are FSC® certified. They are also fully recycled and recyclable. As our envelopes do not carry the on-product FSC label, we cannot promote them as FSC certified. They are fully recyclable.

Our greeting cards and outer packaging are made from 100% genuine de-inked post consumer waste, and the paper stock used is processed chlorine free (PCF), significantly reducing water contamination from processing.

The inks used on our cards and packaging are non-toxic, made with organic pigments, and comply with standard de-inking and recycling practises. Our cards, envelopes, and packaging can all be reintroduced to the recycling loop once you, or the recipient, are finished admiring them!

Please visit our Sustainability page for more about sustainability.

Please visit our How it Works page for more about how our cards can be remailed.

Are your cards recyclable?

Yes. Our cards, envelopes, shipping labels, and packaging are all fully recyclable.

Can I only send cards directly to the recipient?

No! We actually prefer larger orders sent to you! To be fully transparent, they’re more profitable for us and they’re easier for us to fulfil than individually writing and dispatching one card at a time. Over time, larger orders will allow us to continue to keep our prices relatively low compared to some of our competitors, due to our shipping costs being spread across a larger number of cards.

How do you ship your greeting cards?

Individual cards being sent directly to the recipient are enclosed in a single non-branded white envelope.

For orders of more than one card, the cards are supplied flat with envelopes and enclosed in a larger branded card envelope, made from the same 100% recycled paper stock as our greeting cards.

Do you ship your products internationally?

Not yet - but we anticipate shipping internationally by mid-2026. Watch this space!

What are your cut off times?

All orders placed before 17.00 GMT are dispatched same day, Monday to Friday.

Where is my order?

1. Please check the dispatch date of your order. If you are unsure of the dispatch date, please refer to our delivery information page, which indicates when your order should have been dispatched, based on the time and day your order was placed.

2. From the dispatch date, orders should be delivered:

• Royal Mail 2nd Class / 2-4 working days after dispatch

• Royal Mail 1st Class / 1-3 working days after dispatch

• Royal Mail Tracked 48® / 2-3 working days after dispatch

• Royal Mail Tracked 24® / 1-2 working days after dispatch

Working days for Royal Mail are Monday to Saturday, excluding bank holidays.

3. If your order has not arrived within the above time-frame, and you are not aware of any disruption to Royal Mail services, such as from strike action or severe weather conditions, contact us at via our Contact Us page, so we can investigate for you.

Next Day Postcode Exclusions

Northern Ireland, large parts of Scotland, Isle of Man, Isle of Wight and the Channel Islands.

The full list of relevant postcodes: AB, BT, DD9-11, DG5-9, EH18-55, FK, G1-53, G61, G64, G66-70, GY, HS, IM, IV, JE, KA27-30, KW, KY10-16, ML1-9, PA20-80, PH30-44, PO30-41, TD, TR21-25, ZE

My order arrived damaged

We’re sorry to hear this! We try our very best to ensure all orders are dispatched in pristine condition, however, sometimes they can still arrive damaged.

If this is the case with your order, please contact us via our Contact Us page with your order number, photographs of the damaged cards, and any relevant information regarding the damage, so we can process your refund.

To minimise waste, and the environmental impact of our greeting cards, we ask that you don’t simply throw any damaged cards straight into the bin! Please consider continuing to use them, but explaining to the recipient what happened, or alternatively, you could pin them up as a mini art prints!

I received a card, but I don’t know who sent it?

A secret admirer? A long-lost relative? An alien from outer space? Whoever it’s from, we thank them for introducing you to Remail! Legend.

If you’ve received a card and the message hasn’t included who it’s from, we’ll have to do some investigating before we can share any of their personal information with you. Please reach out to us via our Contact Us page with your query and post code, so we can investigate this mysterious human (we presume!).

Where is my Order?

1. Please check the dispatch date of your order. If you are unsure of the dispatch date, please refer to our delivery information page, which indicates when your order should have been dispatched, based on the time and day your order was placed.

2. From the dispatch date, orders should be delivered:

• Royal Mail 2nd Class / 2-4 working days after dispatch

• Royal Mail 1st Class / 1-3 working days after dispatch

• Royal Mail Tracked 48® / 2-3 working days after dispatch

• Royal Mail Tracked 24® / 1-2 working days after dispatch

Working days for Royal Mail are Monday to Saturday, excluding bank holidays.

3. If your order has not arrived within the above time-frame, and you are not aware of any disruption to Royal Mail services, such as from strike action or severe weather conditions, contact us via our Contact Us page so we can investigate for you.

Can I cancel or edit my order?

You can try! We operate a VERY lean and efficient team. Once your order is placed, we try to get it out the door ASAP to avoid any delays with delivery. This means when a cancellation or change is requested, it’s often too late for us to prevent the order from being dispatched.

If you would like to cancel or change something with your order, please contact us as soon as possible. We’ll try our best to resolve it, but we can’t guarantee it!

My order arrived damaged

We’re sorry to hear this! We try our very best to ensure all orders are dispatched in pristine condition, however, sometimes they can still arrive damaged.

If this is the case with your order, please contact us via our Contact Us page with your order number, photographs of the damaged cards, and any relevant information regarding the damage, so we can process your refund.

To minimise waste, and the environmental impact of our greeting cards, we ask that you don’t simply throw any damaged cards straight into the bin! Please consider continuing to use them, but explaining to the recipient what happened, or alternatively, you could pin them up as a mini art prints!

I am missing an envelope

Oops - sorry! If you’re short an envelope, contact us via our Contact Us page and we’ll process your refund, equivalent to the amount you paid for the greeting card.

I have an order query; how do I contact you?

Before contacting us, we ask that you review our FAQs to ensure the answer to your query isn’t already available. If it’s not, please reach out to us via our Contact Us page with your order number and query.

I have a discount code; how do I use it?

Discount codes can be entered during the checkout stage. If you qualify for our 3 for 2 promotion, or for free or discounted delivery, they will apply automatically.

Why isn't my discount code working?

The most common reasons for discount codes not working are:

• The code has been mis-typed. Most of our codes are case sensitive.

• It is a one time only or one use per customer code.

• The code may have expired.

• The code may require a minimum spend threshold to be met.

Which payment methods do you accept?

Apple Pay, Visa (Credit, Debit and Electron), Mastercard, American Express, all other major credit cards, and Remail gift cards.

I am having trouble paying for my order / Why has my card been declined?

The most common reason for failed payments are:

• The card or billing details have been entered incorrectly.

• The payment method is not one we accept.

• Insufficient funds to cover the transaction.

• Interruptions to internet connection.

Can I return my greeting cards?

For cards which have been personalised by the customer with the addition of a message, refunds and replacements will only be made if the product is damaged or faulty, or does not meet the specifications of the order.

If this is not the case, we reserve the right to withhold any claim for a refund or replacement. To return a card, please first obtain prior written consent to do this via our Contact Us page, and then send it within 28 days to the following address quoting your order number and your reason for returning the card. The customer is responsible for the delivery costs and safe return of their order to Remail. We recommend you obtain and retain proof of postage.

Return address: Remail Limited, 7 Bell Yard, London, WC2A 2JR

When will I receive my refund?

Once your refund has been processed by one of the team, our payment provider quickly sends it off to your bank to return the refund to your account. Depending on how quickly your bank handles this, it may take anywhere from 5 to 10 business days to see the refund in your account.