Privacy Policy

Effective Date: 16 May 2025
Last Updated: 10 July 2025

This privacy policy governs the collection, storage and use of personal information by Remail Limited ("Remail", "we" or "us") when you visit the Remail website at https://www.remail.me. If you have any questions about the use of personal information collected about you through the Website, please contact Remail via customer@remail.me.

This privacy policy provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.

Please read this privacy policy carefully – by accessing or browsing this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.

This privacy policy was last updated on 10 July 2025. Please check back regularly to keep informed of updates to this privacy policy.

Who we are

Remail is a trading name of Remail Limited. This Website is owned by Remail Limited (company registration 14610323) whose registered offices are at 7 Bell Yard, London, WC2A 2JR.

We respect your right to privacy and will only process personal information you provide to us in accordance with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us at customer@remail.me.

Lawful basis for processing your data

We process your personal information under one or more of the following lawful bases:

Where you have provided your consent;
Where the processing is necessary for the performance of a contract with you;
Where we are required to comply with a legal obligation; or
Where we have a legitimate interest and your rights do not override those interests.

Personal information we collect about you

When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may collect the following information from you:

Your date of birth;
Your title, forename and surname;
Your billing address and your delivery address and country;
Your phone, mobile and e-mail details;
Your payment card details; and
Your marketing communication preferences.

How we will use the information about you

Remail (or third-party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:

To make this Website available to you and to provide you with content which is tailored to your individual tastes;
To complete any purchases you make through this Website and deliver those purchases to you;
To provide you with any other services that you request from us;
To send you Remail marketing communications, as described below.

We may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

Marketing

Remail may contact you occasionally (including by e-mail and SMS) with details of Remail branded products, services and special offers that it thinks may interest you or otherwise for customer research purposes. However, we will only do this where we are permitted to do so by law and provided that you have not informed us that you do not wish to be contacted for these purposes.

You always have the right to ask us not to contact you for these purposes at any time. You can do this by writing to us by email at the email address provided above. When contacting us, please provide your name, contact details and, if you have one, your Remail account number or correspondence reference so that we may respond promptly to your request.

Newsletter subscription

If you choose to subscribe to our newsletter, we collect your name (if provided) and email address. This information is used solely to send you emails, which may include updates about our products, services, promotions, and company news.

We process your personal data on the basis of your consent. You may withdraw your consent at any time by clicking the unsubscribe link in any of our emails or by contacting us using the details provided below.

We use Squarespace to manage our newsletter subscriptions and email distribution. Your information may be stored and processed by Squarespace in accordance with their Privacy Policy. Squarespace may store data on servers located outside the UK or EU.

We retain your personal data for as long as you remain subscribed to our newsletter. Once you unsubscribe, your data will be deleted or anonymised unless we are legally required to retain it for a longer period.

You have the right to access, correct, or delete your personal data, and to withdraw your consent to receive marketing emails at any time. To exercise any of these rights, please contact us at customer@remail.me.

Disclosures of your personal information

Remail Limited is legally responsible for the collection of your personal information through the Website and its subsequent storage and use.

In order to provide and maintain the Website, and to supply you with products and services that you order through the Website, we engage third party suppliers to help us fulfil our responsibilities. We may disclose your personal data to these third-party suppliers for these purposes, although we will at all times control and be responsible for their use of your personal information. In particular, we will never allow our third-party suppliers to use your personal information in a way that is contrary to the requirements of this privacy policy or applicable data protection law.

We use Stripe for payment, analytics, and other business services. Stripe collects and processes personal data, including identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection and prevention. You can learn more about Stripe and its processing activities via its privacy policy at https://stripe.com/privacy.

Other than disclosures we make to our third-party suppliers and affiliated Remail companies, we will not disclose, sell or rent your personal information to any third party for commercial purposes.

However, if a third party were to acquire all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. Please note that we may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.

Analytics and advertising technologies (Google Analytics 4)

We use Google Analytics 4 (GA4), a web analytics service provided by Google LLC, to help us understand how visitors use our website and to improve its performance and user experience.

GA4 uses event-based tracking to collect information such as:

Pages visited and user interactions (e.g. clicks, scrolls, purchases)
Browser and device information
General geographic location (based on IP address)
Referring websites or channels
Time spent on site and engagement metrics

We have configured GA4 to anonymise IP addresses for users in the UK and European Economic Area before they are stored or processed.

We do not use GA4 to collect personal identifiers like names, email addresses, or exact locations.

We may also use the following GA4 features (if enabled):

Google Signals: Enables cross-device tracking and advertising reporting for users who are signed into their Google accounts and have opted in to ad personalisation.
Advertising Features: Allows for remarketing, demographic reporting, and interest-based audience building.

You can opt out of personalised advertising through your Google account at: https://adssettings.google .com/

We use GA4 based on your consent, obtained through our cookie banner. No tracking occurs until you have provided affirmative consent.

Google may process information on servers outside the United Kingdom. In such cases, data transfers are subject to appropriate safeguards such as Standard Contractual Clauses. For more details, please see Google’s Privacy Policy and Google’s Data Safeguards.

You can manage your cookie preferences at any time via our cookie banner or by disabling Google Analytics tracking using the opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

Analytics and advertising technologies (Meta Pixel)

We use Meta Pixel (formerly Facebook Pixel), a tracking technology provided by Meta Platforms Ireland Ltd., to help us understand how visitors interact with our website and to measure and optimise the effectiveness of our advertising campaigns on Facebook and Instagram.

Meta Pixel may collect the following information when you browse our site:

Your IP address
Browser and device information
Pages visited and actions taken on our website (e.g. purchases or sign-ups)
Facebook or Instagram user ID (if you're logged in)

We use Meta Pixel for the following purposes:

To deliver targeted advertisements to you across Facebook and Instagram
To measure the performance and effectiveness of our advertising campaigns
To build custom audiences and lookalike audiences for future ad targeting
To gain insights into how users engage with our website content

The use of Meta Pixel and the data it collects is based on your consent, which we request via our cookie banner. You may withdraw this consent at any time through our cookie settings or by adjusting your browser preferences.

Data collected via Meta Pixel may be shared with Meta and processed on servers located outside the United Kingdom. We rely on Meta's use of standard contractual clauses or other approved safeguards to ensure that any international data transfers are compliant with applicable data protection laws. For more details, please refer to Meta’s Privacy Policy.

You can manage your cookie preferences at any time via our cookie banner or by adjusting your ad preferences within your Facebook account (https://www.facebook.com/adpreferences/ad_settings).

International transfers

In the course of providing the Website and its accompanying services to you, we may transfer your personal information to Remail companies or third-party providers and data processors located in countries outside of the United Kingdom or European Economic Area.

Where we transfer your personal data outside the UK/EEA, we ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses approved by the European Commission or the UK International Data Transfer Agreement (IDTA). Our collection, storage and use of your personal data will at all times continue to be governed by this privacy policy.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your rights

You have the following rights under data protection law:

The right to access the personal information we hold about you;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of your personal data (the "right to be forgotten") in certain circumstances;
The right to restrict processing of your personal data in certain circumstances;
The right to object to processing of your data where we rely on a legitimate interest;
The right to request the transfer of your personal data to another party (data portability); and
The right not to be subject to a decision based solely on automated processing (if applicable).

If you wish to exercise any of the above rights, please contact us at customer@remail.me. Please include your name, contact details, and (if applicable) your Remail account reference so we can locate your information promptly.

We will action any such request within one month, in accordance with applicable data protection laws.

Data breach

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) without undue delay and, where required by law, notify you as soon as reasonably possible.

Cookies

This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by this Website and which collect certain standard internet log information and visitor behaviour information.

This information is used to track visitor use of the website and to compile statistical reports on website activity. We also use cookies to improve your user experience, by remembering your basket items when you return to the site. The cookie information may help enable us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes.

However, you may change your website browser settings to reject or delete cookies, although please note that if you do this it may impair the functionality of this Website. As the means by which you can do this vary from web browser to web browser, please refer to your web browser's help menu for further information.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

Our cookie policy is available here: https://www.remail.me/cookies

Other websites

This Website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this Website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By Email: customer@remail.me
By Post: Remail Limited, 7 Bell Yard, London, WC2A 2JR